Prepare for neighbourhood mediation
It is important that you go to mediation with an open mind, even if you and your neighbour have been in conflict for some time.
Preparing for your mediation session will help you to:
- have all of the documents you need on the day
- work out what’s most important to you and exactly what you want to say
- find the best way to explain what you want and how you feel.
Contact one of our Dispute Resolution Centres to arrange a mediation session.
See how mediation works.
What to take to mediation
You will get more from mediation if you find the information and documents you need before your session.
Depending on your situation, you may want to gather:
- quotes
- notes
- plans
- formal documents—such as noise complaints
- invoices
- photographs.
The mediators will not need to see these documents because it is not their job to make decisions for you. However, your neighbour may want to see them. Having the documents to look at might also help your discussions on the day.
Think about what you want to say
You should think about what you want to say to your neighbour during mediation—it will be important for you to explain clearly what you think the problems are and how you feel.
You should also think about a number of possible solutions that may help to fix the problem for you. The mediator will ask you and your neighbour to suggest solutions that you each feel would solve the disagreement.
Opening statement
You will be asked to make an opening statement during your mediation session.
It’s a good idea to plan your statement ahead of time. You may want to prepare some notes for when you make the statement.
When writing your notes:
- keep your key points short and to the point
- write them objectively, using positive words
- stay on-topic and think about the key concerns and issues
- focus on the problem and how it is affecting you, rather than any negative views you have about your neighbour.
Don’t start or focus your opening statement on what you want. This could make your neighbour less likely to listen to the rest of what you have to say and less likely to compromise.
Think about how you say it
During your neighbourhood mediation session:
- try to speak clearly and calmly
- stay positive
- be open and honest with your neighbour
- take part as fully and cooperatively as possible in discussions
- do not blame the other person for everything.
Listen to others
As well as being aware of what you say and how you say it you should listen carefully to your neighbour and mediators. Try to:
- take turns when speaking, don’t interrupt the other party or speak over them
- give your neighbour a proper chance to tell their side of the story
- let your neighbour know you are listening
- make sure that you understand exactly what is being said
- ask questions if you don’t understand something
- write down anything you may need to find out or respond to later
- follow the mediators’ rules.